How To Give Feedback

As an organisation our aim is to provide the best possible services to anyone who has contact with us.

Patient and Family Experience

We are committed to providing a quality service to all our patients, carers and visitors. You are in the best position to judge how we are doing and we would like you to tell us when we get it right and importantly when we get it wrong in order that we can learn and improve.

iWantGreatCare

iWantGreatCare (IWGC) is a tool that enables you to give anonymous feedback. You can make a comment, suggestion or compliment about an area of our work by completing a short online survey at i Want Great Care or complete an IWGC questionnaire which are located around the Hospice.

You may also be given one by a visiting Hospice staff member to return to us in the pre-paid envelope supplied. As IWGC is anonymous if you would like a response, please add contact details.

Two people holding hands

Charity Shops

We value all our customers, whether donating or shopping at our charity shops. We recognise that, from time to time, problems may occur. In the first instance, please provide feedback to a member of staff at the shop or ask to speak to the Manager or Assistant Manager at that shop. See a full list of contact details for our shops

Rail of clothing

Fundraising

Our aim is to provide the best possible services to anyone who has contact with us through our fundraising department. We only exist because of public donations so our supporters deserve the highest standards in everything that we do.

However, unfortunately there may be times when we do not meet our high standards and when this does happen, we would like to hear about it, deal with the situation as quickly as possible and put measures in place to make sure it does not happen again.

Fundraising event

How to Contact Us

We really value all feedback, good or bad. Should you have a cause for concern please talk to a member of staff directly, as hopefully many issues can be resolved immediately. If it is not resolved or you wish to make a complaint please contact us:

By email:

Please complete the form below with details of your feedback. This will be passed on to the appropriate team who will respond to you direct.

By letter:

If you would prefer to contact us by letter, please write to us at the following addresses:

Patient Care:

Ms Chris Benson
Director of Patient Care
St Peter's Hospice
Charlton Road
Bristol BS10 6NL

Charity Shops:

Mr John Broomhead
Head of Retail
St Peter's Hospice Fundraising Office
Estune Business Park
Wild Country Lane
Long Ashton
Bristol BS41 9FH

Fundraising:

Ms Sarah Allen-Gunn
Head of Fundraising and Marketing
St Peter's Hospice Fundraising Office
Estune Business Park
Wild Country Lane
Long Ashton
Bristol BS41 9FH

We will investigate your feedback fully and update you with any actions that have been taken. Thank you.