Coronavirus (COVID-19) Update and Information

Our aim at St Peter’s Hospice is to care for our vulnerable patients in the best possible way and carry on providing our high standard of care during this uncertain time.

Please see the following information and advice for our patient services and charity operations. These are continually under review in accordance with government guidelines.

Caring for a Loved One Dying at Home

We are aware that during these unprecedented times it is likely that more people will be caring for a loved one dying at home. We have prepared a resource area here with information that we hope will support people in doing this. This includes practical advice on providing care for someone who is in their last days of life, how to look after yourself, what to do when someone has died and bereavement in the current climate.

Inpatient Unit

We are working hard as a Hospice to protect our patients, relatives, carers and staff, therefore we have made the following changes to our visiting policy on the Inpatient Unit (IPU). These are necessary changes and we apologise for any inconvenience or issues caused. Our visiting policy is now as follows:

  • There may be 2 nominated people to visit a patient. Both must be from the same household. However only 1 visitor per patient on the unit per day.
  • Children of the patient will be allowed to visit in the company of an adult
  • Overnight stays will be by arrangement in certain circumstances.
  • Visiting will be from 11am to 6pm
  • Visitors to the Inpatient Unit will be required to access by the green gate near the entrance of the car park. Please use the intercom to report your arrival so staff can allow you in. You will be asked screening questions about symptoms before you are allowed into the unit.
  • Visitors should exit via the green gate they came in from.
  • The coffee shop will be closed until further notice.
  • Any requests outside this policy can be addressed to a member of the Senior Nursing Team on the unit. Please note there are only a few situations where we are allowed to amend this visiting policy.
  • We encourage patients and visitors to look at electronic solutions for contact with other friends and family so that they can stay connected.
  • We politely remind all visitors about social distancing rules and isolation rules set out by the Government and ask you to adhere to them.
  • At this time please do not bring flowers in to the Inpatient Unit.

Please contact one of the Sisters, Unit Manager or Inpatient Unit Service Lead on 0117 9159431 should you wish to discuss anything related to visiting outside of this guidance.
We want to ensure our patients see their loved ones so, where possible, we will make arrangements for this to happen, but we must ensure our staff, volunteers, patients and visitors are kept safe.

Community Services

Our Hospice at Home service provides care for patients, families and carers in our community during this difficult time. Our aim is to minimise the risk of infection whilst also allowing close family members or friends to say goodbye to their loved ones at the end of life.

In order to achieve this safely we have continuously monitored and followed Public Health England guidance.

As an organisation we want to protect you and your family as well as our staff. In order to help us do this the following measures will be implemented:

  • On referral to our services you will be asked a series of screening questions. This is to ensure that we can provide care that is safe.
  • We will discuss with households ahead of a visit, to ask that a 2m distance is kept from those working.
  • Healthcare staff caring for patients will not always be able to maintain social distancing while working in the home, but extra attention will be paid to equipment, cleaning and hygiene to reduce risk.
  • Healthcare staff coming in to the house will wear Personal Protective Equipment (PPE) at all times according to Public Health England advice.
  • We ask that only one member of the household is present when our staff member is caring for your loved one.
  • Identifying busy areas across the household where people travel to, from or through, for example stairs and corridors and minimising within these areas.
  • The number of visitors in the house is limited only to those who reside at the property and social distancing should be adhered to.

Healthcare professionals working in the community can support the dying person and their relatives by offering advice to the household on minimising risks to themselves and others including limiting visitors, social distancing and good hand hygiene after contact with the person who is dying. If you wish to discuss any of the above please do not hesitate to contact Hospice at Home on 0117 9159436.

Clinical Guidelines for Healthcare Professionals

Please see our updated selection of locally developed guidelines, links to national guidelines and other resources relating to palliative care, that might be a useful addition to any local policies and guidelines in place in your area. Visit our Clinical Guidelines section here.

All Visitors to the Hospice

We are always vigilant about infection control at St Peter’s Hospice as our patients, represent a potentially vulnerable group. We now request that all patients, service users, staff, volunteers, contractors, relatives and friends consider carefully if they could be a potential carrier of the Coronavirus and be a risk to others before visiting the Hospice.
You will not be able to enter the Hospice premises at Brentry if:

  • You or anyone in your household has a high temperature or new and continuous cough
  • Or if you have any of the following:
    – Respiratory infection
    – Cough
    – Fever
    – Flu like symptoms
    – Diarrhoea
    – Vomiting

For advice go to the NHS.UK website to check your symptoms and follow the specialist medical advice. Only call NHS 111 if you cannot get online or your symptoms worsen.

Whilst on the Brentry site you will be asked to adhere to Infection Prevention and Control procedures. May we also remind visitors that there are handwashing and sanitising gel stations within the Hospice and we ask all visitors to use these regularly. Please take all reasonable steps to protect the wellbeing of those using our services, as well as those working and volunteering at the Hospice.

The coffee shop is now closed.

Day Services

All of our Day Services have been temporarily suspended. This includes Day Hospice, Drop-In sessions, Fatigue and Breathlessness Group and our Wellbeing Programme.

Charity Shops

We have started the careful process of gradually reopening our shops around Bristol and have welcomed back our wonderful staff, volunteers and customers.

However we are proceeding cautiously; your safety and the safety of our team is our number one priority and we’ll be following government guidelines to protect you whilst you shop and work.

Read a full update on the reopening of our shops, including information about social distancing and donations here

Our eBay shop is open for online purchases.

Education courses

All our onsite courses have been temporarily suspended.

Fundraising Events

We are continually reviewing our events in line with Government advice. We have taken the decision to postpone our Tour de Bristol and Midnight Walk events and a number of community events have also been cancelled over the coming weeks.

Long Ashton Office

Our office at Long Ashton is now closed until further notice.

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